Shipping & Delivery

Welcome to Cue Sports Thailand's Shipping and Delivery Information Page. We are committed to providing you with seamless and efficient service whether you are ordering from within Thailand or internationally. Below, you will find detailed information on how we handle shipping for both local and international orders.

Domestic Shipping in Thailand

Accessories & Small Items:

  • Free Delivery: We offer free delivery for all retail orders under 20kg and 150cm in dimension via Express Mail Service (EMS) from Thailand Post.

Tables, Game Machines, and Large Items:

  • Free Delivery & Installation: Available anywhere within 100 km of our showrooms. For remote locations, we offer delivery at a minimal charge or free if combined with other deliveries. Please contact us for more details.

Order Processing and Tracking

Order Processing:

  • Orders are processed and shipped by 2:00 PM (GMT +7), Monday to Saturday. We strive to fulfill your orders promptly.

Track Your Order:

  • Stay updated on your order status through emails and by logging into your account on our website. We provide comprehensive tracking and ensure you are informed every step of the way.

Additional Information

Shipping Errors and Damaged Goods:

  • We take great care to ensure your order arrives in perfect condition. However, please report any shipping errors or damaged items within 5 business days of delivery.

Warranty Claims:

  • Most of our products come with a standard manufacturer warranty. For items not covered, we offer repair services under customer payment. Check with us for warranty specifics.

Returns:

  • International returns may incur additional duties, taxes, and insurance fees. Shipping charges for warranty replacements and returns are the responsibility of the customer.

Important Notes:

  • Estimated dispatch dates are targets, not guarantees. Please contact us for any specific requirements or concerns.

Visit our new showroom at the Pattaya Sports Hub to experience our products firsthand and learn more about what we offer. At Cue Sports Thailand, we are dedicated to enhancing your game with quality products and comprehensive customer care.

Question

1. What areas do you deliver to?

We cover all areas of Thailand.

Delivery and installation are free of charge within Bangkok, Phuket, Koh Samui, Pattaya and Hua Hin – a delivery surcharge will apply to other areas:

  • Isaan (Up to and including Buriram) – 5,000 Baht
  • Isaan (North and East of Buriram) – 6,000 Baht
  • Chiang Mai – 7,000 Baht
  • Deep South – 12,000 Baht

All other areas please contact us for delivery quotations.

2. How long does delivery take?

We hold good stock levels of each table so delivery is normally around 5-10 days. In the rare event that a table is out of stock, it’s normally no more than 4 weeks away.